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Customer Service
Online Policies and Ordering Information
Shipping, Returns and More
- Items in stock normally ship within 1 to 2 business days. We make every effort to ship your order on the same day the order was placed when possible. Some items may not be in stock and will ship within 5 to 7 business days. These are estimated shipping times and may vary.
- Southeast Laser Systems collects information about its users through various methods for the purpose of providing products or services to that individual or organization. Information is also used to enhance our website user-friendliness. Southeast Laser System does not sale collected information to third parties. However, information may be shared with third parties for the purpose of order fulfillment, shipping and receiving, credit card processing, and similar activities. Information collected through browsing southeastlaser.com and company subdomains, such as browser type, is used by Southeast Laser Systems to determine the compatibility of our website. Information collected through browsing is not used for any other purpose. Please view our Privacy Policy for complete information.
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Return policies and shipping times vary by product. Please see product page to determine applicable policies.
Shipping Information
Items in stock normally ship within 1 to 2 business days. We make every effort to ship your order on the same day the order was placed when possible. Some items may not be in stock and will normally ship within 5 to 7 business days. These are estimated shipping times and may vary. Please see the item description for estimated time for shipping.
Standard Return Policy
• Return for refund within: 30 days
• Return for replacement within: 30 days
Unless another return policy is indicated on the product page, the standard return policy applies. Merchandise under the Standard Return Policy may be returned or exchanged within 30 days of the original ship date. Items being returned must be in the original unopened packaging and in new condition. Shipping costs are non-refundable. RMA number required.
Special Order Return Policy
• Return for refund within: 30 days (restocking fee applies)
• Return for replacement within: 30 days
The Special Order Return Policy applies to items marked as Special Order. Merchandise under the Special Order Return Policy may be returned or exchanged within 30 days of the original ship date. There is a 20% restocking fee for special order items Items being returned must be in the original unopened packaging and in new condition. Shipping costs are non-refundable. RMA number required.
Exchange Only Return Policy
• Return for refund within: non-refundable
• Return for replacement within: 30 days
The Exchange Only Return Policy applies to items marked as Exchange Only. Merchandise under the Exchange Only Return Policy may be replaced within 30 days of the original ship date for an exact replacement. Items being returned must be in the original unopened packaging and in new condition. RMA number required.
Non-Returnable Policy
The Non-Return Policy applies to items marked as Non-Returnable and normally applies to select parts that can be damaged upon installation. Merchandise under the Non-Returnable Policy cannot be returned or replaced unless an error by Southeast Laser Systems has occurred, in which case an RMA number is required.
To Obtain an RMA Number
Call 800-223-0949 or email store@southeastlaser.com to obtain an RMA number. - Cancellation Requests
You may cancel your order by calling 800-223-0949 prior to shipping. We cannot cancel orders that have already shipped. Shipped orders are subject to the respective return policy.
Orders Subject to Cancellation
Your order is subject to cancellation if a) you are purchasing an item that is to be sold only on the order of a physician and you have not obtained the order from the physician; b) payment cannot be processed due to invalid or expired credit card information; c) payment is not received in full within 7 days of placing the order; d)your order is suspicious and possibly fraudulent in payment terms; d) any other reason as deemed appropriate by Southeast Laser Systems.
U.S. and Canadian Online Sales Only (All other by phone or fax)
Online ordering is limited to the United States and Canada. All other International orders must be placed by phone at 1-803-831-8039 or by fax at 1-803-831-9727.
P.O. Boxes
We do not ship to PO Box addresses. A physical street address is required to place an order.
Check or Money Order
Personal checks, business checks, cashiers checks, and money orders are accepted. Payment should be made to Southeast Laser Systems, Inc. and mailed to 6423 Crosswinds Drive, Lake Wylie, SC 29710. These forms of payment are subject to a 7 to 14 day hold prior to shipment.
Sales Tax
Applicable taxes are collected in North Carolina and South Carolina. If you organization is tax exempt please fax your certificate to 803-831-9727 and taxes will be removed from you order upon payment processing. Please note that tax amounts displayed at checkout are approximate and are subject to adjustment after placing the order.
Sale on the Order of a Physician
Some items in the online store can only be sold on the order of a physician. Please verify the order with the authorized physician prior to ordering.
Policy Compliance
By placing an order with Southeast Laser Systems you agree to comply with our privacy, shipping, and return policies. These policies can be found at southeastlaser.com. - You can contact us by call 800-223-0949 or by visiting our contact us page.
